Privacy Policy

Information we handle

• Messages: the messages, contact details, photos and other information you choose to send us.
• Product inquiries: when automatic replies are enabled, we use a messaging identifier, the selected product and the time of your inquiry to send you the product name and link.
• Reply records: we keep a coded inquiry reference and details about reply attempts, timing and delivery. These records do not contain your message text or messaging identifier. This does not make all processing anonymous.
• Website visits: our hosting and image services receive technical details such as your IP address, requested page and browser information.
• Staff accounts: staff names, emails, roles and sign-in details used to manage the website.

You can browse without an account. Share only what we need for your inquiry and never send passwords.

How we use information

We use information to answer inquiries, provide support and run the website. Our automatic replies identify your selected product; delivery records help prevent duplicate replies and troubleshoot problems. The messaging app is for inquiries and support, not order processing or marketing.

Opening Messenger does not send a message for you. You choose what to write.

Service providers

We use third-party services for messaging, website hosting, data storage and catalog images. Each service handles information needed for its role and has its own privacy policies and controls.

Cookies

Our storefront has no analytics or advertising trackers. The staff area uses cookies and browser storage for sign-in and admin features. Blocking sign-in cookies may prevent staff from logging in.

You can manage cookies in your browser settings. External messaging services have their own cookie and privacy practices.

Keeping information safe

Conversations stay with our messaging service. We have no fixed deletion schedule for conversations or inquiry records held by the shop, and reply records do not expire automatically. The owner can delete information or review a deletion request.

Deleting a chat from your inbox does not delete our reply records. Service providers manage their own records and backups under their own policies.

Staff accounts and reply records require staff sign-in. We verify incoming automated messaging requests, but no online service can guarantee complete security.

Your privacy choices

You choose what to share. You may ask to access, correct or delete your information, or raise a concern about how we use it, subject to applicable requirements. Contact us using the links below.

Use your messaging service’s privacy controls for information it holds. A request to us does not delete your messaging account.

Request data deletion

1. Contact Bulakenya Gift Shop on Messenger and ask to delete your information.
2. Tell us what you want deleted and the approximate inquiry date or product so we can find it. Do not send passwords.
3. The owner reviews requests manually and may ask for details needed to verify your identity. We will make applicable changes and explain any limits.

Deletion is subject to applicable requirements. Requests to us cover information held by the shop; service providers control their own records.

Contact and policy updates

For privacy questions or requests, contact Bulakenya Gift Shop on Messenger or visit our Facebook Page.

We will post policy changes here with an updated date.